COVID-19

SANITARY MEASURES, PROTOCOLS AND PROCEDURES

CS_COVID19_FINAL_ingles

 

"Having the trust of our guests and collaborators and guaranteeing our responsibility for health and safety, will be our daily commitment."

 

All our meeting points, from the pick up, check-in, catamarans to the beach club will have a hospital-grade disinfection process certified by the US EPA to guarantee health and hygiene on our excursion.


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We suggest to download the Guest Assist App before your travel. So you can have assistance & tips every time in your phone.

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OUR STAFF ACTIONS

Healthy distance 1.5 mts minimum safe distance

Healthy distance

1.5 mts minimum safe distance

Daily temperature measurement The temperature is checked daily, if it exceeds 37 °, you are asked to go to a health center.

Temperature measurement

The temperature is checked daily, if it exceeds 37 °, you are asked to go to a health center.

Three-layer Mouth Covers Mandatory and appropriate use of three-layer mouth covers.

Three-layer Safety Mask

Mandatory and appropriate use of three-layer mouth covers.

ACTIONS DURING TRANSPORTATION

Cleaning the transportation unit Full cleaning and disinfecting of the entire interior of the unit, including bathrooms (if applicable)

Cleaning the transportation unit

Full cleaning and disinfecting of the entire interior of the unit, including bathrooms (if applicable).

Disinfectant application Concentrated disinfecting liquid is applied in all areas, resting arms, surfaces, etc.

Disinfectant application

Concentrated disinfecting liquid is applied in all areas, resting arms, surfaces, etc.

Hygiene gel Antibacterial gel dispensers will be provided by the driver when getting on and off the unit.

Hygiene gel

Antibacterial gel dispensers will be provided by the driver when getting on and off the unit.

SNORKEL ACTIVITY ACTIONS

Snorkel Mask/ Visor disinfection Abundant application of disinfecting liquid.

Snorkel Mask / Visor disinfection

Abundant application of disinfecting liquid.

Disinfection of lifevests Abundant application of disinfecting liquid.

Disinfection of life vests

Abundant application of disinfecting liquid.

Disinfection of snorkel fins Abundant application of disinfecting liquid.

Disinfection of snorkel fins

Abundant application of disinfecting liquid.

New snorkel A brand new snorkel tube with mouthpiece.

New snorkel

A brand new snorkel tube with mouthpiece.

ACTIONS ON BOARD OUR CATAMARANS

50% Capacity We decreased the capacity of the boats to guarantee safe distancing between guests.

50% Capacity

We decreased the capacity of the boats to guarantee safe distancing between guests.

Antibacterial gel Antibacterial gel dispensers available on board.

Antibacterial gel

Antibacterial gel dispensers available on board.

Personnel wearing face masks Mandatory mouthguards for our staff and the respecting of healthy distancing between crew and guests.

Personnel wearing face masks

Mandatory mouthguards for our staff and the respecting of healthy distancing between crew and guests.

BEACH CLUB AND RESTAURANT

Beach area 2 meter distance between tables and lounge chairs.

Beach area

2 meter distance between tables and lounge chairs.

Disinfection and healthy distance Constant disinfection on all surfaces and a maximum of 5 people per table.

Disinfection and healthy distance

Constant disinfection on all surfaces and a maximum of 5 people per table.

Food handling training Full training for the correct handling of food.

Food handling training

Full training for the correct handling of food.

Wash station with gel Hand washing station at the main entrance, cash bar area and restrooms.

Wash station with gel

Hand washing station at the main entrance, cash bar area and restrooms.

 

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Tourist assistance program that provides anyone visiting our state with information and guidance to those who find themselves in emergency situations where their wellbeing or belongings are affected. This service is available through our mobile app, website, and phone lines. All this is possible thanks to a centralized directory of both, private and governmental institutions, whose procedures come into play when resolving these matters.

www.guestassist.mx

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Do you have any questions or doubts?

Please contact us we are here to provide you with detailed information, assistance and service prior to your visit.